Quick answers about the repair booking system. Contact the Bristol team if you need advice about a particular device.
Can I book a model that is not listed?
Yes. Choose the device category and brand, then type the exact model in the model field. If the brand is not listed, choose “Other”. We will confirm whether parts and repair support are available for that model.
Which devices can I request?
The form covers phones, MacBook / Apple computers, consoles, tablets and selected other devices. It accepts iPhone, Samsung, Pixel and other common phone brands; MacBook Air and Pro; PlayStation, Xbox and Nintendo; and selected tablets or Windows laptops.
Are appointments automatically confirmed?
No. A preferred date or time is a request, not a reserved slot. The relevant store will contact you to confirm availability. Walk-ins are also welcome, subject to parts and workload.
Will I see the final repair price online?
The form shows “Quote required” unless a staff-approved guide price applies to the exact model, repair and part. Even a guide price is confirmed by the team before work starts. No repair begins without your approval of the final quote.
What are the screen options?
Depending on model, the form may offer original / genuine when available and verified, aftermarket soft OLED, or a compatible budget-class LCD where supported. We identify aftermarket parts clearly and explain compatibility, features and price before approval.
What battery options are available?
Original / genuine is shown only when the part is available and verified for your model. An aftermarket battery may also be offered. Battery-health messages can vary by device and part.
Can I walk in without booking?
Yes, walk-ins are welcome. Call the selected store first if you need a specific part or want to check whether a repair can be completed within a particular timeframe.
Should I back up my device?
Yes, back up important data where possible before a repair. Some faults and repair work can lead to data loss. Do not submit passwords, passcodes, payment details or one-time security codes in the booking form.
Who repairs my device?
Your request is sent to the Bristol store you select. If the repair is carried out by a branch operator that is a different legal business from the booking website operator, its details will be included with the quote or confirmation before a repair contract is formed.
See the Repair Booking Terms, Part Choices & Warranty and Privacy Policy.