This notice explains how personal information is handled when you use the repair booking website, contact us, or arrange a repair through it.
Who is responsible for your information?
The booking website and booking-request intake are operated by UBBISOFT LTD, company number 13745546, trading as Phone Shop Bristol / Fone Revive. Registered office: 5 Union Street, Bristol, England, BS1 2DD. Contact: bristol.fonerevive@gmail.com or 07377 771745.
We handle booking requests for the purpose of responding to you and routing your request to the Bristol location you select. A repair may be carried out by a branch operator that is a separate business. If so, its identity and contact details will be given with the quote or appointment confirmation before a repair contract is formed. That operator may then be responsible for the repair and its records.
What information the booking form collects
The form asks for your name, email address and phone number; device category, brand and model; repair issue; chosen screen or battery preference when relevant; chosen store; preferred visit, date and time; and any extra details you choose to provide. It also records that you agreed we may use your contact details to respond to your request. Do not include passwords, passcodes, payment-card details or sensitive personal information.
Why we use it and our lawful bases
- Responding to your request and taking steps before a repair contract: to review your device and issue, contact you, check parts and availability, provide a quote, and arrange a visit.
- Legitimate interests: to operate and secure the booking site, prevent spam or misuse, keep a record of communications, and handle enquiries or disputes. We balance these interests against your rights.
- Legal obligations: to retain or disclose records where accounting, tax, consumer or other applicable law requires it.
- Consent: for any optional marketing or non-essential advertising/analytics tracking, if introduced. You can withdraw consent at any time.
We do not use a repair request as permission to send you unrelated marketing.
Where information is stored and who receives it
Booking details are stored in the WordPress booking system for this website. A new request is emailed to the booking inbox at bristol.fonerevive@gmail.com, and an acknowledgement is sent to the email address you provide. Site administrators and staff who need the details to respond can access them. We share the information needed to handle your request with the Bristol location you select and, where relevant, its repair team or operator.
Our website-hosting and email providers process information to provide those services. We do not sell booking details. Providers may process information in other countries; where applicable, we use the transfer safeguards required by data-protection law. Contact us if you would like more information about a particular transfer or recipient.
How long we keep information
We keep an uncompleted enquiry only for as long as needed to respond and follow up. If no repair is arranged, we review and delete or anonymise the request when it is no longer useful, taking account of any unresolved dispute or security issue. For completed repairs, we keep the records needed for aftercare, warranty support, accounting, legal claims and statutory record-keeping, then securely delete or anonymise them when those purposes end. Access is limited to people who need the information.
Your rights
Depending on the lawful basis and circumstances, you can ask to access or correct your information, request erasure or restriction, object to processing based on legitimate interests, or ask for a portable copy where that right applies. Where processing is based on consent, you can withdraw it at any time; this does not affect processing already carried out. To make a request, email bristol.fonerevive@gmail.com.
You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint. We would appreciate the chance to address your concern first.
Security, automated decisions and changes
We use reasonable access and security measures, but no website or email service can be guaranteed completely secure. We do not make decisions about your booking solely by automated means that have legal or similarly significant effects. We may update this notice when our systems or data uses change; the latest version will be published here.
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